My right ear bud has stopped working and the lights don’t light up anymore

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Rob1228

• November 24, 2018 20:29

This is my 2nd pair of freedoms. Jay bird replaced the first set when they died. The right ear bud doesn’t have any sound coming out of it. Only the left the light doesn’t light up anymore. Besides buying another set what can I do. I’ve tried the reset but it’s a crap shoot because I don’t have any lights.

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  Logi_Bruce

  • November 27, 2018 04:14

  Hello Rob1228,

   

  I am sorry to hear that your Jaybird Freedom's right earbud stopped working. This is not the quality we're expecting from our product.

   

  I've sent you an email with details on how we will proceed.

   

  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

   

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  khowe0512

  • November 27, 2018 19:26

  I have recently had a similar issue with my freedoms. Right ear bud no longer works and hard reset did not accomplish anything. Left earbud will intermittently go silent also.

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  Gary866

  • November 28, 2018 00:13

  Everyone is having these issues with all their models, buds die 1 at a time, or the whole set dies, like my X4’s have after less than a month. They’re good at copy/pasted response though.

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  Rob1228

  • November 28, 2018 04:48

  So I called customer service yeah my Bose head phones have a life time warranty on them. Mmmmmm wonder what brand I’m gonna by next. To offer me 35 percent off or what ever ur rep said is insulting. The first pair died jay bird replaced. Then their replacement pair died. Yeah never buying from you all ever again

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