Brand new pair of X3's do not hold charge. Die almost immediately after trying to pair.

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4 comments

  • Logi_Bruce

    Hello Kevin729,

     

    I am sorry to hear that your Jaybird X3 do not hold a charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Kevin729

    Hey Bruce,

     

    I've followed these best methods as I have previously read them on the forum and am still experiencing issues. What are the next steps we can take to getting a working pair of X3's?

     

    Thanks,

    Kevin

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  • Kevin729

    Bruce,

     

    Wondering if you had a chance to review my latest response? This seems to be a systemic problem with this model, given many other people in the community forum look to be having the same issue. What can we do to replace my pair?

     

    Thanks,

    Kevin

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  • Logi_Bruce

    Hello Kevin729,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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