Jaybird run sync and left earbud cut out issues



  • Bruce B.

    Hello Khangal,


    I am sorry to hear that your Jaybird Run is experiencing audio issues with the left ear bud. This is not the quality we're expecting from our product.


    Please observe the buds to further isolate the issue, you can check the voice prompts if you hear it on both sides and listen to music using a different music sources (app/device). Resets are recommended, I included both methods:


    To soft reset your right earbud:


    -Place your right earbud into the charge case and close the lid.

    -Open the charge case and remove your earbud.


    To hard reset your right earbud:


    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.


    You can also try re-establishing connection between the left and right earbud using the steps found on this link:




    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


  • david3o4

    I have been having the same issue. Hard reset and restore to factory didnt work. Any other suggestions would be welcomed.




  • Baris

    Hi support, 

    I experienced the same problem with my iPhone and iPad, no solution has ever worked.

    Is jaybird run really iPhone compatible? My next earbuds won't be any jaybird! I am going to buy an AirPods Pro.

    Best regards



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