Why doesn’t my Jaybird have both ear pieces working

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4 comments

  • Logi_Bruce

    Hello RaiderWayne,

     

    I am sorry to hear that your Jaybird X2 does not play music. This is not the behavior or performance that we expect from our product.

     

    I sent you an email and I will provide you details on how we will proceed.

     

    Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • RaiderWayne
    The only email got was this very one. No explanation of how we will fix this problem Thanks Wayne
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  • RaiderWayne
    Here’s the receipt They are green in color My address is: 1400 W. Marlette st Spc 70 Ione, Ca 95640 209-781-6519 Serial # 1813SD303AM9 Headphones shut off all the time plus one side doesn’t work. For what these cost I expected much better. I’ve gone through all the reset stuff and whatever else I was asked to do. I’d like for you guys to replace these or refund the money. Thank you Wayne Baracz
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  • Logi_Bruce

    Hello RaiderWayne,

     

    Thank you for sending these.

     

    Moving forward, please send these types of details directly via email.

     

    Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

     

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