Why doesn’t my Jaybird have both ear pieces working

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RaiderWayne

• September 03, 2018 21:28

Only 1 side of headphones work. I’ve tried the reset and still only 1 side. Any idea why this might be? I only use for driving and I tried it for music once. No stereo sound whatsoever

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  Logi_Bruce

  • September 04, 2018 19:35

  Hello RaiderWayne,

   

  I am sorry to hear that your Jaybird X2 does not play music. This is not the behavior or performance that we expect from our product.

   

  I sent you an email and I will provide you details on how we will proceed.

   

  Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  RaiderWayne

  • September 05, 2018 00:28

  The only email got was this very one. No explanation of how we will fix this problem Thanks Wayne

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  RaiderWayne

  • September 08, 2018 00:28

  Here’s the receipt They are green in color My address is: 1400 W. Marlette st Spc 70 Ione, Ca 95640 209-781-6519 Serial # 1813SD303AM9 Headphones shut off all the time plus one side doesn’t work. For what these cost I expected much better. I’ve gone through all the reset stuff and whatever else I was asked to do. I’d like for you guys to replace these or refund the money. Thank you Wayne Baracz

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  Logi_Bruce

  • September 10, 2018 18:31

  Hello RaiderWayne,

   

  Thank you for sending these.

   

  Moving forward, please send these types of details directly via email.

   

  Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

   

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