the longest my jaybird x3 lasted was around 7 hours (volume 6 clicks up form the lowest) a week later it won't last 4 hours. 'm not the only one with a similar issue.

Comments

4 comments

  • Logi_Bruce

    Hello chi7072,

     

    I am sorry to hear that your Jaybird X3's won't hold a charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • chi7072
    If you check reviews this is the primary issue. The battery dies
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  • Logi_Bruce

    Hello chi7072,

     

    Thank you for your reply.

     

    May I know if the solution I provided helped with your issue?

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • DarkSabre1

    The solution is to return them for a different brand. Customer service is awful. They obviously have a bunch of defective units out there. When I returned my X3s, Best Buy told me that they get a lot of them. Of course, they tried to sell me a service plan.

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