Have only owned my buds for a week. Went for a run and they were fine. Left them alone until the morning and now they're not working. The light wont turn on when I charge them, but the charging port heats up. Please advise.

Comments

4 comments

  • Logi_Bruce

    Hello anichol521,

     

    I am sorry to hear that your Jaybird X3's won't turn on. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • janichol521
    Hello, Thanks, but they went dead while not on a charger and then I tried charging them with my wall charger (which has worked for these for the past week and they worked for the other pair I had for over a year) and that didn’t turn them on. Then I moved it to a computer charger and that still didn’t work. Not sure what else I can do to fix the problem. Please advise. Thanks, Alex
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  • janichol521
    I wanted to also mention that when I put it on the charge, it heats up but there’s no light on. Not sure if that’s helpful but wanted to let you know. Thanks, Alex
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  • Logi_Bruce

    Hello janichol521,

     

    Sorry to hear that it did not work. Please expect an email from us regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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