Latency/connectivity issue

Comments

4 comments

  • Logi_Bruce

    Hello J Stefanzo,

     

    Thank you for joining the community. I am sorry to hear that you're getting latency on your Jaybird Run.

     

    I appreciate you providing more information about the troubleshooting you tried and you're aware of. It is indeed recommended to update the firmware and factory reset the buds.

     

    For the connectivity problem, please see the troubleshooting steps here:

     

    https://www.jaybirdsport.com/en-us/run-faq.html#leftbud

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • J Stefanzo

    Thanks for your response, Bruce. Regarding the connectivity issue, the article you shared is not the problem I'm having. Both buds are connected, but the audio is cutting in and out on BOTH of them as I walk with my phone in my pocket. In fact, I just was listening with JUST the right bud on, and I was still having the same problem where the sound was cutting in and out.

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  • J Stefanzo

    I also updated the firmware and did the reset, and am still experiencing the latency issue with my PC. Please advise.

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  • Logi_Bruce

    Hello J Stefanzo,

     

    Sorry to hear that it did not work. Please expect an email from us regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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