why my jaybird run turn off automatic while using ? The battery left over 90. I'm very suspicious. How should I fix it ?

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l3xike

• July 10, 2018 11:44

For some reason there is now no sound from my right ear piece. I have tried to reset them as documented here: https://support.jaybirdsport.com/s/article/Reset-the-Jaybird-X3-buds

 

But they still don't work. Are there is recommendations on how to fix this? Or is this a hardware failure?

 

Thanks,

Sunny

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  Logi_Bruce

  • July 10, 2018 23:51

  Hello l3xike,

   

  I am sorry to hear that your Jaybird Run turns off. This is not the quality we're expecting from our product.

   

  Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 3 hours only.

   

  It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. Kindly advise if this solution is helpful.

   

  Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  l3xike

  • July 11, 2018 05:40

  So, I'd better follow the instructions in your power charger. If the problem is not solved, should I send it to the repair center ?

   

  Thank you for taking care.

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  l3xike

  • July 13, 2018 06:04

  I do as you say. After 1 hour 37 minutes, it was the same symptoms again. Can you help me ?

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  Logi_Bruce

  • July 13, 2018 19:23

  Hello l3xike,

   

  Sorry to hear that it did not work. Please expect an email from us regarding your concern and how we will be proceeding.

   

  Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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