hi, only when i train the headphone is power off after 20 Minutes i am power them on but its keep power off all the time please advice

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4 comments

  • Logi_Bruce

    Hello aviki,

     

    I am sorry to hear that your Jaybird Run powers off. This is not the quality we're expecting from our product.

     

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 3 hours only.

     

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. Kindly advise if this solution is helpful.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • aviki
    Hi The battery is full it's only happen when I train the headphone are show 100% ful I don't think that the problem is with the charge Please advice
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  • aviki
    hi i am still waiting for help about the power off probelm. please
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  • Logi_Bruce

    Hello aviki,

     

    Sorry to hear that it did not work. Please expect an email from us regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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