Jaybird Runs charging case charging issue

Comments

16 comments

  • Dujota

     

    @Bruce Jason Balaoro? , @Sulaiman Jose?  yet another case charging issue that goes unanswered. Are you actually going to deal with this issue or are you going to ignore it like the rest of us who are trying to claim your warranty for a faulty product ?

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  • Logi_Bruce

    Hello Yu Kai,

     

    I am sorry to hear that your are having issues with your Jaybird Run's charging case. This is not the behavior or performance that we expect from our product.

     

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 3 hours only.

     

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. Kindly advise if this solution is helpful.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Yu Kai
    Hi Bruce I have tried the mention method and have not gotten any results
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  • Logi_Bruce

    Hello Yu Kai,

     

    Sorry to hear that it did not work. Please expect an email from us regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Aholbrook

    I am having the same issue. Bought them about a month ago and the charging case will not charge them at all.

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  • Logi_Bruce

    Hello Aholbrook,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Jivagobxv

    I have the same problem. I’ve already tried unsuccesfully other several USB chargers. Something is pretty wrong with JRUN charger case model.

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  • Ben89

    Had the Same problem left bud was not charging and I fixed it i turned off the right earbud and press it ?for 6 seconds reconnect to the Bluetooth and it workd

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  • Sidhanth

    Same problem. Worst part is that I have bought them in US and now I live in India so thnx jaybird for breaking my trust with your brand reputation

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  • Dee1234

    Mine doesn’t work either and just sit in my dresser.

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  • Chris97

    I'm having the same issue and tried making sure there is nothing getting in the way but it still isn't working ?

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  • shchye

    Hi Jaybird, I am facing the same issue and tried your advice, but up to no avail. Hope you can help me out on this problem.

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  • lobster37

    I am having the same issue

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  • jamcam

    I am having the same issue - the right ear-bud no longer charges. The left one is fine, and the LED goes green as expected for that one, but for the right ear-bud? Nothing... Has _anyone_ been able to fix this issue?

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  • Trevor Anderson

    Good luck getting any help and if you do it probably wont be what a so called reputable company should do for you. I started a warranty claim last week with jaybird because my X3's wont hold a charge and keep disconnecting from my iPhone after 6 months of light use, and because I already had a warranty clam all they are willing to do is give me 15% off a new purchase. I payed good money for the ones I have and after only having them for a 1 year the response is here we will give a little break and have you spend another 100+ dollars to possibly have the same thing happen. I'm not impressed with there costumer service. Hopefully you fair better than my situation I mean seriously we pay good money for these products not to have them last.

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  • Markch1167

    The quality of these headphone is terrible - and the support I have received is even worse.  Shame on this brand.

    I bought my headset in an airport in the US when travelling back to Ireland and the response from Jaybird when they would not charge was that my only solution was to return them to the airport store I bought them in.

    Having spent a lot of money on these headphones I have never been able to use them.  I do not think I have ever been so disappointed in a brand - feel like I have simply been robbed.

    Never mind #PowerYourPassion how about you focus on how to #powermyearbuds

     

     

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