When my Jaybird Run power up both headphones come on and say "connected" however once i play music nothing comes out of the left one

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10 comments

  • Bruce

    Hello Mgloss82695,

     

    I am sorry to know that your Jaybird Run is experiencing audio issues with the left ear bud.

     

    Please observe the buds to further isolate the issue, you can check the voice prompts if you hear it on both sides and listen to music using a different music sources (app/device). Resets are recommended, I included both methods:

     

    To soft reset your right earbud:

     

    -Place your right earbud into the charge case and close the lid.

    -Open the charge case and remove your earbud.

     

    To hard reset your right earbud:

     

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Mgloss82695
    So after following your instructions the left ear bud still does not stay connected. Initially it connects but if you pause or stop whatever youre listening to and then start again it disconnects. What is the process to exchange the ear buds for a different set or maybe even a wired version? Mark
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  • Bruce

    Hello Mgloss82695,

     

    Sorry to hear that it did not work. Please expect an email from us regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Mgloss82695
    Can i please find out what is going in with my inquiry about returning my defective ear buds?
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  • Mgloss82695
    I still have not recieved any email regarding my exchange of my ear buds. I have checked my spam folder and nothing. I need someone to contact me to let me in know whats going on. Mark
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  • Bruce

    Hey there Mgloss82695,

     

    I re-sent the email to you. You should've received it at this point. Please let me know if you require further assistance on your request.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Mgloss82695

    This is the problem, I've been told that I will receive an email from UPS so that I can return the product and I never receive it. I've checked my regular mail as well as my Spam folder and nothing. This is every frustrating and I need it resolved asap.

     

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  • Bruce

    Hi Mgloss82695,

     

    No worries, I believe this is taken care of. Please check your email as it will provide a detailed overview regarding the return. Let us know if you require further assistance.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Mgloss82695

    Honestly i am at the end of my rope i have explained to you all that i am not recieving the email with the UPS return? label. Ive checked my spam folder and there is nothing in there from Jaybird or UPS. At this point im tired of the emails and i want to speak to someone. Ill be posting reviews on all your social media source. Someone needs to call me at 480-720-9479.

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  • Bruce

    Hello Mgloss82695,

     

    Please read the email that was sent to you. Don't worry about the shipping label, that can be taken care of later. We shall send out the replacement and confirm that you have received it first and then we can process the return.

     

    Please let me know if you have other questions or concerns we can help with.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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