One of the pins in case moves when right bud is placed in resulting in no charge...I have to straighten pin and place bud again which takes several attempts. Faulty since purchased, 2 months ago. Can you assist with replacement, thank you. Robert



  • Bruce B.

    Hello rob1shaw,


    I am sorry to hear that your Jaybird Run charging case's pin broke. Let me help improve your experience.


    Please expect an email from us and provide you details on how we will proceed.


    Feel free to reach out back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


  • rob1shaw
    Thanks I'll keep an eye out for the email. Robert Sent from my Samsung Galaxy smartphone.
  • Konkonkid

    Hi Team, I have the same issue. Maybe 6 weeks old, used maybe 8 times - don't go to the gym as much as planned :-) I'm in New Zealand, but do have family in the USA who I can ship to. It's the left ear bud slot and the right hand pin. Always floppy and really difficult to straighten. I'm worried it's going to break and I cannot charge again.


    Cheers Gary

  • Mr_Mork

    Hi I have the same problem with my Jaybird Run XT charging case. The left pin on right bud lays flat when I insert the bud into the casing. It was purchased around ten months ago. Could you please help me out with a replacement? Best Regards Stian.


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