My right ear bud will not charge. I have done a soft & hard reset. Each time I put the buds into the charging case only the L side lights up. I check to make sure the sensors were not smudged and these buds are less than a month old. Please help!

Comments

2 comments

  • Logi_Bruce

    Hello ecraig312,

     

    We are sorry to hear that your Jaybird Run's right earbud will not charge. This is not the behavior or performance that we expect from our product.

     

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2.5 hours only.

     

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly (like what you're doing).

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink
  • ecraig312
    I tried all that and still no charge. :( what is my next step? I have my receipt from Best Buy for proof of purchase if that helps. Elizabeth Craig
    0
    Comment actions Permalink

Please sign in to leave a comment.