does the USB charging cable fit flush with the charging clip? my ear buds continue to turn green like they are charged, but the voice says "charge me"

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3 comments

  • Logi_Bruce

    Hello lisavk25,

     

    I am sorry to hear that your Jaybird X3's charging issue. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    1. Computers are the best and safest method, as is anything 1 AMP or less. You can try a different cord or charger as well.

    2. Car chargers produce a much greater power supply and should be avoided.

    3. Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    4. To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    5. Avoid charging your headphones after exposure to sweat.

    6. Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • lisavk25
    Please answer the question. Does the charge clip fit flush? Why does the light turn green but thr device is at 3% charge?
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  • Logi_Bruce

    Hello lisavk25,

     

    If you're pertaining to a generic MicroUSB, yes. It should fit snugly to the Jaybird X3 charging clip. Sorry for the confusion.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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