I got my jaybird run a week ago, it does not connect to my mac. I tried upgrading firmware to latest, still does not help.



  • Logi_Bruce

    Hi Polla,


    I am sorry to hear that your Jaybird Run does not connect to your Mac. I am sending you the Factory Reset for Jaybird Run:


    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.


    It would also help to further isolate the issue by trying to connect to a different IOS device or a device with a different OS.


    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • Polla
    Hi Bruce, thanks for the response, it did work on Mac after the reset. But after the pairing with Mac book, its not learning on my iPhone. Thanks, -Surendra
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  • Polla
    Hi Bruce, it connected to my iPhone as well. Thanks for the support.
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