I'm having great difficulty with my RUN headphones, they disconnect constantly, the absolute worst pair of bluetooth headphones I have EVER owned. I've encountered so many resets...Whats next? Surprise me! My Best Regards, Dante


1 comment

  • Logi_Bruce

    Hello Dragginutz,


    I am sorry to know that your Jaybird Run disconnects. Kindly try these suggestions:


    1. Move earphones to audio source (i.e. phone, laptop)

    2. Try a different music app

    3. Disconnect audio sources, other bluetooth and 3rd party apps; delete earphones from the Bluetooth list

    4. Try different audio sources/phone (other brands, other OS versions)

    5. Reset * (try this when plugged in and when unplugged)


    To factory reset your right earbud:


    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.


    Please feel free to reach us back by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warmest Regards,


    Jaybird Customer Experience


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