After earbud reset, I can no longer stop music playing by pressing the right bud, nor will a double press skip to the next song. I had that as a factory feature, since new. How do I get those features back?

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  • Logi_Bruce

    Hello Steveoooh,

     

    I am sorry to hear that your buttons are not performing the correct function. This is not the quality we expect from our product.

     

    Let me create a ticket for you here in and provide you details on how we will proceed.

     

    Please feel free to reach us back by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warmest Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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