the jaybird app will not recognize my Ipade when my runs are connected , works fine on my Iphone is this a known problem ?

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  • respa

    Hi smj1375,

     

    Thank you for posting here in the support community. I am sorry that your Jaybird RUN is not connecting with the Jaybird App. Let me provide you some tips on how to resolve this kind of issue.

     

    Please try this steps below

     

    Turn off and turn on Bluetooth again in the 'Control Center' (NOT in the 'Settings'). The Bluetooth button is the one at the top left of screen. You can get to the Control Center by swiping up from the bottom of the screen (swipe down from top right on iPhone).

     

    Again, it's important to not turn off and on Bluetooth in Settings. You'll need to do it via the Control Center, otherwise the issue will remain.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

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