My right earbud is not holding charge. Within minutes of me putting them in and turning music on I get a message saying they need charging then they shut off. Just now my left said it was fully charged but the right said it needed charging then died.


1 comment

  • respa

    Hi Susan18,


    Sorry to hear that right bud isn't performing like it should, it sounds like you may need further assistance with this! I'll contact you with a case # and next steps. In the meantime please check out this FAQ for the best charging practices while using RUN. 



    Feel free to post back in the event that you need further assistance.


    You can also reach us via other channels at


    Best Regards,


    Jaybird Customer Experience



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