My right earbud is not holding charge. Within minutes of me putting them in and turning music on I get a message saying they need charging then they shut off. Just now my left said it was fully charged but the right said it needed charging then died.

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  • respa

    Hi Susan18,

     

    Sorry to hear that right bud isn't performing like it should, it sounds like you may need further assistance with this! I'll contact you with a case # and next steps. In the meantime please check out this FAQ for the best charging practices while using RUN. 

     

    https://www.jaybirdsport.com/en-us/run-faq.html#charging

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

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