Issues with right bud not turning on?

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Noobonaquest

• January 23, 2018 01:27

My right bud completely stopped turning on which stops me from pairing even the left bud to the jaybird app

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  respa

  • January 24, 2018 18:08

  Hi Noobonaquest,

   

  Thank you for posting your concern here in community. I am sorry to hear that the right earbud of your Jaybird RUN stopped working. This is not we expect from our premium product. I'll be glad to help you out with your concern. I'll contact you with a case # and next steps. In the meantime please check out this FAQ for the best charging practices while using RUN. 

   

  https://www.jaybirdsport.com/en-us/run-faq.html#charging

   

  Feel free to post back in the event that you need further assistance.

   

  You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

   

  Best Regards,

  Jaybird_Axel

  Jaybird Customer Experience

  #PowerYourPassion

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  jluther

  • January 27, 2018 02:59

  I have the same problem. Left one will charge and works but it says to turn on the right bud. The right bud won't turn on or do anything, except when i hold the button, i can hear a hiss. Without the right bud, i cannot get it to connect to update software or do anything with the buds. They are less than a month old and worked a few times.

   

  Please contact me as well

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  Lmclean

  • January 28, 2018 14:18

  Mine just did the same thing yesterday, and I've had them less than a month too. I use mine almost daily, and besides the buds not coming properly paired, they've worked pretty well. I would also like to be contacted.

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  jluther

  • February 01, 2018 02:27

  Jaybird, why won't you respond? I would like to get this sorted out.

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  Lmclean

  • February 01, 2018 13:30

  Mine started working again when I left them charging overnight. Tried both hard and soft resets multiple times. Don't know what it was

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  Lmclean

  • February 05, 2018 01:08

  Mine stopped working again. Trying the same approach as last time.Hear x3 are not as sweat proof as they claim and I think it might be similar. I'm honestly really disappointed in jaybird. Had to manually pair the buds together out of the box. Quality and specs never seems to live up to price or claims. Connection issues. Had the same problems with the x3 before I replaced with with my runs. The fact that the only customer support available for all these problems with this expensive technology is FAQs and these forms. I don't consider this appropriate from any business, let alone a "high end" technology company.

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  Tanakacha

  • June 24, 2018 03:45

  I had a problem of not pairing when I bought it. Then I got a new pair. And now I cant turn on the right one.. could you suggest me what should I do?

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  M13

  • August 28, 2018 07:02

  I had same problem over few months with Jaybird Run. I have to put in charging case overnight before able to turn on again.

   

  Dear Jaybird Team,

  Any suggestion how to solve it permanently? or it doesn't matter to you anymore and just let customer suffering with it.

   

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  JAbadie

  • September 26, 2018 13:36

  My right earbud has cut off totally now, two months old. Some what of a disappointment for all that money if they only last that long.

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  Fitodde

  • December 12, 2018 11:31

  I think the solution lies in charging cradle. Often we dun bring the charging cradle with us, but it’s designed for portablity so we can extent the battery life when we are out. I encounter similar challenge and since I dun have the cradle with me, I can’t do much with it. The left earbud depends on the right earbud to work. So my advice is to try all the options suggested by this forum, if it won’t work, bring it up to the customer service, they will allocate a case number for you. They are pretty efficient in responding because they have a protocol to follow. If you have the complete set and a receipt, the protocol will authorize them to replace if necessarily, however, if you do not have the items listed, they do not have a protocol for missing receipt or box for example. Hence, there is no way they can respond. Hope this helps! Cheers eric

   

   

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