Right Earbud certainly drains battery that lasted even less than an hour.

Comments

8 comments

  • respa

    Hi sbgear,

     

    Thank you for posting here in the community. I am sorry to hear that the battery of the right earbud for Jaybird RUN drains really fast. I assure that this is not the expected battery life from one of our premium product. Let me assist you on this one by creating a support ticket and I'll assure that you will be taken care of.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink
  • Azazel88

    Dear Jaybird,

     

    I am having the exact same issue. Right earbud drains in under an hour. Left earbud is at 80% power still. When placed in the case, lights on both sides are on. I’ve made sure charging case contacts are clean and tried different USB cables for charging. I’ve tried hard resetting as well but didn’t help. Please assist

    0
    Comment actions Permalink
  • dev1

    same problem here.. it drains up in seconds from 100% to 15% within 10 seconds

    0
    Comment actions Permalink
  • Azazel88

    dev1, I got more luck logging a ticket here:

    https://support.jaybirdsport.com/s/login/?startURL=%2Fs%2Fcontactsupport%3Ft%3D1550470934942%26ver%3D1550470934942

     

    You’ll need to create an account first.

    0
    Comment actions Permalink
  • dev1

    the link you provided is broken

    0
    Comment actions Permalink
  • Azazel88

    Ok go to the bottom of this page and press the Contact Support button. Set up an account, log in and submit a ticket

    0
    Comment actions Permalink
  • dev1

    already did that, what did they do to fix the issue, did they replaced yours?

    0
    Comment actions Permalink
  • Azazel88

    Yeah it’s on the way apparently. My earbuds were new when this started happening

    0
    Comment actions Permalink

Please sign in to leave a comment.