My jaybird run won't connect to the my sound app?

Comments

22 comments

  • respa

    Hi Frankasaurus,

     

    Thank you for posting here in support community. I am sorry that you are having issues between the Jaybird app and to your Music device. I'll be glad to help you out with your concern.

     

    Try these steps below

     

    For iOS - Turn off and turn on Bluetooth again in the 'Control Center' (NOT in the 'Settings'). The Bluetooth button is the one at the top left of screen. You can get to the Control Center by swiping up from the bottom of the screen (swipe down from top right on iPhone).

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.5550592

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

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  • phrozbyte

    Sorry to hijack your post but I am having similar issues where I am able to connect my Runs to the phone but the app still scans non-stop.

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  • jacopocec

    Hi, same problem here. I changed from iPhone 7 to X.

    Please find a solution

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  • Chuckwagon38
    I’m having the same issue.
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  • jacopocec
    Hi guys, Problem solved. Just do a Hard Reset. 1st turn off the right bulb. 2nd keep press to activate the BT paring 3rd double click again Hope enjoy
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  • respa

    Thanks for everyone’s feedback on the thread. Has the troubleshooting that has been provided by @Jacopo Ceccato?  worked for everyone?

     

    Let me just provide the hard reset for Jaybird RUN and let us know if this will help.

     

    To soft reset your right earbud:

     

    -Place your right earbud into the charge case and close the lid.

    -Open the charge case and remove your earbud.

     

    To hard reset your right earbud:

     

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

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  • doconno4

    No, it has not worked for me. I am still having problems connecting to the app.

     

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  • Chuckwagon38

    Jacopocec... Does it matter if your left bud is on, in the charger or off? Your solution did NOT work for me.

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  • Raymond_Ewe

    Hi, same problem here. I changed from iPhone 6 Plus to 8 Plus.

    Please find a solution

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  • Chuckwagon38

    Hey Everyone, I exchanged my RUNs and the new pair was able to connect to the App. I think the issue was when I first tried to pair the phone to the App i accidentally selected (or the app) selected a different style of headphone... See if you can remove all headphones from the app and make sure that the Apps sees that your headphones are "Runs" and not some other Jaybird product. Good luck. The key was that I finally saw a window pop on on my iOS that asked to "Pair". It has worked from that point forward.

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  • lenong

    Same problem. Did not manage to connect even after hard reset. This pair is brand new and I do not have other Jaybird products. Very disappointing with my 1st experience with Jaybird.

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  • luis

    having the same, had them connected to my previous phone and cant connect to this phone, just another problem on the laundry list of problems ive had so far with the jay bird runs

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  • Kirby McB
    I solved the problem with my iPhone 7 and JB Runs by deleting a number of Bluetooth devices that I no longer used on my phone. Once I dropped from nine optional connections to six, the app synced fine (you get a “pair device” pop up).
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  • Disarrange

    I fixed my issue by pairing with the right earbud by itself with the left turned off.

     

    Close the app.

    Turn off both earbuds.

    Turn on ONLY the RIGHT EARBUD.

    Make sure that the earbud pairs in your phone's bluetooth settings.

    Start up the Jaybird app.

    Scan for the earbud.

    The earbud should pair.

    This worked for me on my iPhone 7.

    (Once the right earbud pairs you can proceed to turn on the left earbud.)

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  • Titi273

    I got my buds yesterday and couldn't pair them to the app. I tried reseting them and pairing them using all the above things mentioned, but nothing. The only solution was updating the firmware. As soon as I did that the buds paired with the app right away. Hope this helps!

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  • frankfurter

    My God. You need to post this in a sticky or update the app to include these instructions from your answer above:

     

    "To hard reset your right earbud:

     

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset."

     

    I've been dicking with this off and on for weeks. I upgraded from an iPhone 7+ to an X, and never got it to work despite every known combination of off/on/bluetooth/reinstall/blah blah blah.

     

    After digging through the forums, I finally found the hard reset option. Performed that and BOOM. Connected to the app. Sheesh. I also suspect that anyone saying the firmware update solves this is actually benefitting from a reset performed during the update.

     

    Regardless, lots of angry and frustrated people on here. Why not make this answer more accessible? I love the earbuds, but holy crap, what an adventure just to use your app. Especially after paying close to $200. 😣

     

    PS - is there a reason your forums are using a yellow font? Pretty much unreadable.

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  • Titi273

    @Justin Folger? that solution did not work for me at all, and it didn't for many other people either! The only thing that helped was connecting my earbuds to my Mac and updating the firmware. Once I did that they paired in seconds!

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  • phil-wkc
    Just tried what @frankfurter was suggesting and it connected successfully to the app. Big Thanks! Needelss to say, the whole process of connecting was a pain since I got the earbuds a few months ago and put it aside. I decided to give it another go today and voila it somehow worked. Connecting my iphone to the actual earbud was also a pain as my iphone was not able to detect the Run earbuds. I had turn off my iphone and restarted the connection. Wish the entire connection were much easier. Good Luck Everyone! Hope you can get yours to work.
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  • djphrayz

    Disarrange's method stated above worked like a charm for me. I was having trouble connecting to a brand new pair of Runs with the app on my iPhone 6s, using iOS 11.2.6

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  • GolfChick

    My new Runs say I have the latest firmware. Although they did pair easily to the phone, I have followed all above methods and still cannot get it to sync to the app. Customizing was one of the reasons I went over budget with these. I am about to take them back and just go with airpods.

     

    iPhone 6 plus (iOs 11.2.6

    Windows 10 computer

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  • echo1echo1

    frankfurter's solution worked for me. do a hard reset as per his instructions. go to phone's bluetooth settings and "forget device" and then re-add the Jaybird Run. after that it connected in the mysound app right away.

    I also agree the yellow font on this page is terrible. Can't read it without highlighting the text to see the inverse.

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  • Mighty Bonzo

    Right ear bud only worked for me - thanks @Kirby McBurney?

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