Will the RUNs ever have phone audio in the left earbud? This is a real deal breaker for me, especially since other wireless headphones seem to have no problem with this feature.

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2 comments

  • respa

    Hi bodonne3,

     

    Thank you for posting here in support community. I would like to inform you that the phone audio is only present on the right earbud due to the audio transparency feature. The call audio will be played via the right side, and your own background noise/voice will come through the left side

     

    This is to give the you an idea of what the background/audio of their own voice sounds like so if they are in too noisy of an environment you'll be able to move/adjust so the person on the other end of the call can hear them.

     

    As soon as the call ends the audio transparency turns off and the headphones go back to normal.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

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  • PhantomPhelix

    I'll give you the answer with the real explanation.

     

    It's no, and here's why:

     

    The way the Jaybird Run's are designed is that the right earbud connects to your phone and the left earbud connects to the right earbud. Now in order for the audio to sync up between the two earbuds since the left gets the signal a little later than the right, the right earbud plays audio a little delayed from the source. This is fine when listening to music since a little delay before a songs is negligible. However this is very noticeable when watching videos or on the phone. When watching videos, the audio will never sync up with the video, it will always be delayed by 1-2 seconds. When on phone calls, if they enabled the left earbud then when people talk, you would hear them 1-2 seconds after they actually said something. So imagine the delay you get on long-distance phone calls. This might not be the worst but it's my guess as to why they did it since they didn't want anyone to notice it.

     

    This is confirmed when you only have the right earbud on, calls work normal and vidoes play fine with no delays on the audio. Since the left earbud is not on, the right one does not need to play back audio delayed in order to make sure the left syncs with the right.

     

    If you look at the support forms, other users have brought this issue up and my buddy Axel has had the same response for them all:

     

    "Hi USER,

     

    Thank you for posting here in support community. Audio lag is common when watching video via a 3rd party app like YouTube or Facebook for any Bluetooth earbud. We also know that, because RUN syncs left and right audio there will be a delay.

     

    We are aware there will be an audio delay when watching video with Jaybird RUN. For example, when watching youtube video's there will be a lag that is noticeable when watching someones lips in the video. We will assist as much as we can but it is a limitation of the device and the technology. 

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience"

     

    TL;DR: it's a limitation of the technology so deal with it. It's shame because the Apple earpods and the Bose soundsport free's don't seems to have this issue at all.

     

    I really love Jaybirds but it seems they rushed this product out in order to compete without properly designing and testing it. :/

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