No sound on YouTube App only

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Lukey12

• November 20, 2017 18:07

I just bought a pair of Jaybird RUN and so far it’s been okay. Some connectivity issues with the left earbud but not too bad. One interesting issue, however, is that when I first go on the Youtube app there is no sound on the videos. I have to get out of the app and go back in and it usually works. This seems to happen everytime I access the app for the first time after turning off the earbuds. Music plays okay. Very strange. Never happened with any other earbuds (Bluetooth or not). I have the most up to date software and have reset the buds. Any thoughts?

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  respa

  • November 23, 2017 20:01

  Hi Lukey12,

   

  Thank you posting here in support community. I am sorry to hear that you are having issues with your Jaybird RUN when playing Youtube videos. We have already forwarded these concerns to the appropriate team here in Jaybird but we have not receive any updates or information.

   

  Nevertheless, we are listening and keeping in mind the thoughts and insights of our users.

   

  Feel free to post back in the event that you need further assistance.

   

  You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

   

  Best Regards,

  Jaybird_Axel

  Jaybird Customer Experience

  #PowerYourPassion

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  Lukey12

  • July 14, 2018 20:10

  Hey Axel,

   

  Any update on this issue? It’s been ongoing for 8 months now. Lately it’s been even worse. No sound when I first open the app, then sound only on the right side. Only way to get sound is to turn off and on the buds. Very frustrating.

   

  Luc

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  Bebbo

  • January 23, 2019 09:40

  I have the same issue. If you can do something.

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