WHY WONT MY JAYBIRD RUN CONNECT TO MY NEW SERIES 3 APPLE WATCH? SO FRUSTRATING!

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2 comments

  • respa

    Hi capricemitchell,

     

    Thank you for posting here in support community. I am sorry to hear that your Jaybird RUN won't connect to your new apple watch series 3. I'll be glad to help you out with your concern.

     

    I would suggest you to perform a factory reset that can resolve your issue with the Jaybird RUN.

     

    To soft reset your right earbud:

    1. Place your right earbud into the charge case and close the lid.
    2. Open the charge case and remove your earbud.

     

    To hard reset your right earbud:

    1. Turn off your right earbud by pressing the right multifunction button for 3 seconds.
    2. With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
    3. Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • Stave

    Make sure the buds are turned off and hold the button on the side for 6 seconds and the green led will flash then go into apple watch settings and connect may need to forget device on phone first thats what i did!! All works fine now

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