What are you doing, Jaybird???

Wake up Jaybird! It can not continue like this... I was looking for a good sound quality and comfort headphones for sport. My brother bought X3 almost a year ago, but didn't use them. I asked why and he told me that they constantly drop Bluetooth connection while listening outside. Took them and tried myself. I confirm, that Bluetooth connection was really weak and breaks all the time, making the worst experience of wireless audio. Tested with iPhones, Nexus and other devices just placed smartphone in jeans side pocket. I decided, that it was only exact headphones fault, and ordered another pair a month ago. And guess what? They have the same issue. So, a whole year have passed and you didn't fix the problem. X3 are good inside, but just go outside and you will to crush them because it is a cracking, lagging and useless piece of shit. I was looking for a solution, like others thousands of people and found nothing. Useless. Now, you bring us the RUN. New, high tech, promising device. Just got it today and tested. I have only one question: ARE YOU JOKING? * The same issues with Bluetooth connection. * Audio lag in videos - forget about YouTube and movies. * One ear phone calling. * Problems with left earbud connection. * Firmware upgrade do not help. ... Whole forum is full of complaints. Did you test the product you are selling? It's not a 20$ toy. 180$ for a crap that is not usable? And what a wonderful audio lag explanation: "Audio lag is common when watching video via a 3rd party app like YouTube or Facebook for any Bluetooth earbud." Really? Say it to Apple with their EarPods. "It is a limitation of the device and the technology." If it is a limitation of the device - do not produce it. Improve the technology and fix the problem first. Motivate the engineers and make development. Do not lie to us! Do not sell shit! P.S. Sending this crap back. Thanks.

respa

November 10, 2017 17:46

Hi Maxobus,

Thank you for posting here in support community. We have already forwarded these concerns to the appropriate team here in Jaybird but we have not receive any updates or information for this kind of issue.

Nevertheless, we are listening and keeping in mind the thoughts and insights of our users.

Feel free to post back in the event that you need further assistance.

You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.5550592

Best Regards,

Jaybird_Axel

Jaybird Customer Experience

#PowerYourPassion, #RunLikeYouStoleIt

LawrenceW

November 13, 2017 00:34

I can confirm 100% every thing Max posted. I’ve had X2, Freedom, and Run. They all continuously drop Bluetooth connection, or failed to connect the left ear. By far the worst Bluetooth connection I’ve seen from any headphones I’ve retuned my Run and moved up to Bose.

What are you doing, Jaybird???

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