Left ear bud not connecting, and no email reply from cutomer support

Comments

5 comments

  • respa

    Hi Balmoajil,

     

    Thank you for posting here in support community. I'm happy to know that you purchased one of our new products and for being a Jaybird fan. I am sorry to hear that the left ear bud of your Jaybird RUN is not working. Seems that you have a pending case with our email support. Let me review the case and rest assure that you will be taken care of.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • MANUEL 34
    Hi. What was the solution? I'm having the same problem. Very annoying to buy a "premium" defective product. Please help. Thanks
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  • Balmoajil
    Hello. Eventually the customer support replied, and they were very helpful in the replacement process.
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  • richter

    I have the same problem.

    What do I do?

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  • MANUEL 34
    Check the frequent Q&A, there is an answer with a few steps to solve issue and pair your earbuds
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