Battery life poor. Support worse...

Comments

3 comments

  • respa

    Hi vwant,

     

    Thank you for posting here in support community. I am sorry to hear that you are having issues with the Jaybird X3. I would like to thank you first for purchasing one of our new products and for being a Jaybird fan. I can assure that this is not the behavior and performance expected from our product. What you can do is to contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://www.jaybirdsport.com/en-us/support.html

     

    Also, here are suggestions that I would like you to try that can help with your concern.

     

    • Computers are the best and safest method, as is anything 1 AMP or less.

    • Car chargers produce a much greater power supply and should be avoided.

    • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    • Avoid charging your headphones after exposure to sweat.

     

    Feel free to post back in the event that you need further assistance.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

    0
  • vwant

    Axel,

    thanks for the fast response.

    Someone has now contacted me on my original request as well.

     

    I've done all of the above. Only ever charged off the PC at work, which also precludes it being wet from sweat as well.

     

     

    So the advice is to let it run all the way down to almost empty before charging again. I will bear this in mind when charging the next set.

     

    Thanks,

     

    Antony.

    0
  • vwant

    Update.

    I have spoken via e-mail to Customer Services.

    They said that this looked like a warranty claim and to cut the cord and send in photos.

    I have done this, rendering them useless, and now I get no response to any e-mails.

     

    Are the photos acceptable? Is the request processing?

     

    Thanks for any update.

     

     

    0

Please sign in to leave a comment.