I logged a ticket a week ago saying that the battery life was poor on my X3s.
First via e-mail, and then by the online method.
Hi, I ordered a pair of X3s in February but am now having a few issues with them. 1 - Battery life. I've done a few run down tests, the last one having followed some online advice to press centre button 8 times quickly then hold for 5 seconds.
This resets them I believe.
Each time I have done the run down from a full charge to them powering off has been under 3.5 hours.
If they're supposed to run for 8 hours on a charge then this isn't great. It means that for my bike rides of 3-4 hours I'm often coming home in silence.
2 - The charging cradle is a bit iffy. It requires a fair bit of ‘adjusting’ to get the charge light to come on. Once it’s on then it charges to completion, but it’s getting it on that’s tricky.
I can only see this getting worse, so best to log now while in warranty. I’ve tried it in another plug and it does the same.
Since buying the headphones they have been on the same cable, attached to my computer at work (so a low amperage, so the battery shouldn't have problems), maybe removed 10-20 times.
3 – the non controller side has a slight crackle in it. Only noticed a few days ago when there was no music playing. Crackle was apparent while moving the cable near the controller unit.
I’ve sent an e-mail with screenshots of the headphones running down taken on my phone, but not heard anything back. Hopefully this request will get through to the correct person
All I have had is an automated response to the initial request and any follow up e-mails I've sent.
Is it possible to get someone to contact me regarding this please.
either case 06016579 or 06016590
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