I can't get the Jaybird Run to pair with my TV


1 comment

  • respa

    Hi JWWW,


    Thank you for posting here in support community. We're happy that you purchased the one of our new products and for being a Jaybird fan. I am sorry to hear that your Jaybird RUN is not connecting/pairing to your Samsung TV. I'll be glad to help you out with your concern.


    Here are some tips I strongly recommend that can help with your concern


    • Factory Reset


    To soft reset your right earbud:


    1.Place your right earbud into the charge case and close the lid.

    2.Open the charge case and remove your earbud.


    To hard reset your right earbud:


    1.Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    2.With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    3.Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.


    Feel free to post back in the event that you need further assistance.


    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html


    Best Regards,


    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt


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