Volume is low on RUN wireless headset.

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1 comment

  • respa

    Hi ChuckDGAF,

     

    Thank you for posting here in support community. I am sorry to hear that the Volume of the Jaybird Run did not meet your expectation. I can assure that this is not the behavior and performance expected from our product.

     

    Here are some tips that can help to resolved your issue

     

    -Please make sure that the Jaybird App is properly installed to your music device. Jaybird App can help raising the volume by customizing the presets to your preference.

     

    If the Jaybird App is properly installed and still the volume is not going up. Please try to perform a factory reset.

     

    To soft reset your right earbud:

     

    1.Place your right earbud into the charge case and close the lid.

    2.Open the charge case and remove your earbud.

     

    To hard reset your right earbud:

     

    1.Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    2.With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    3.Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

     

    When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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