I am sorry to hear that your Jaybird Freedom 2's do not show up as a device for pairing. This is not the quality we're expecting from our product.
Here is a list of steps for the Factory Reset:
1.Make sure your buds are powered off.
2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.
3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.
You can further isolate the issue by testing using a different device or a device with a different OS.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Jaybird Customer Experience
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