Freedom 2s stopped working... Replacement?

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julianmctaggart

• February 11, 2019 21:36

Hi, I bought a pair of Freedom 2 headphones less than a year ago and the earphone nearest to the charger has stopped working, Am I able to get a replacement?

I love these headphones and they work great for what i do, i would just like a pair that works

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  Logi_Bruce

  • February 12, 2019 19:28

  Hi julianmctaggart,

   

  I am sorry to hear that your Jaybird Freedom 2's right bud stopped working. This is not the quality we're expecting from our product.

   

  Here is a list of steps for the Factory Reset:

   

  1.Make sure your buds are powered off.

  2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

  3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

   

  You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  julianmctaggart

  • February 12, 2019 21:04

  Hi, Ive tried reseting them several times, and it hasn't changed, what else can i do?

  thanks in advance.

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  Safy

  • March 10, 2019 19:27

  I am facing the same problem, it been less than a year ago I purchased my earphones and my right earphones stopped working! What can i do

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  Lee Pineo

  • July 15, 2019 13:05

  I have the same issue, I received no help from support other than asking for the receipt and then offering 15% off my next purchase. Pretty disappointed. 

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  Ashwin Reddy

  • July 21, 2019 03:17

  Mine has same problem, I purchased them from Costco. Should Costco replace these if Jaybird can't ?

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