Hi, The earphone nearest the control tab has stopped working on my Freedom Special Editions. I purchased them from Amazon 28/10/19 so they should still be in Warranty. Please let me know what I should do. Thanks in advance M

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2 comments

  • Bruce

    Hi MarkBadger,

     

    I am sorry to hear that your Jaybird Freedom 2's right bud stopped working. This is not the quality we're expecting from our product.

     

    Here is a list of steps for the Factory Reset:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • MarkBadger

    Hi Bruce

     

    Thanks for your email

     

    intried what you suggested and the east phone is still not working - believe it may be a connection issue?

     

    Please advise next step to take

     

    thanks

     

    m

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