• Bruce

    Hi ScottS37,


    I am sorry to hear that your Jaybird Freedom 2 does not hold a charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


    Comment actions Permalink
  • ScottS37
    Hi Bruce, I'm still experiencing the same issues I reported. My Jaybird Freedom 2 is not holding a charge. I've tried both computer and wall chargers. The charging light starts orange and then turns green. However when I got to turn the headphones on nothing happens. I've also cleaned the charging ports on the headphones and charger. Same results. Any other tips? Thanks, Scott
    Comment actions Permalink

Please sign in to leave a comment.