My Jaybird freedom headphones recently stopped connecting with my iPhone. It says it’s looking for a device and I try to connect it with the Jaybird on my Bluetooth- it worked fine before. How can I fix this? Thanks for your help Anselmo



  • Bruce

    Hi Cardiopodcasts,


    I am sorry to hear that your Jaybird Freedom stopped connecting. This is not the quality we're expecting from our product.


    Here is a list of steps for the Factory Reset:


    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.


    You can further isolate the issue by testing using a different device or a device with a different OS.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • Janvi

    What should people do if this doesn’t work? I see many people (including myself) with the same issue and there is no way of helping people identify the issue. Is there a phone number people can call ? Or potentially take them to a service desk?

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