Jaybird Freedom won’t turn on/charge / no LED

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Ameed

• January 29, 2019 08:16

Hello,

my jaybird freedom earbuds won’t turn on. LED doesn’t light up and I’ve tried pressing all combinations. Charged them with PC and it seems as though the earphones aren’t charging at all.

 

what should I do?

ameed

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  felipeterra

  • January 29, 2019 15:38

  Hi! Here the same trouble. Led red doesn't turn off. I sent a e-mail to Jaybird, i expect a return.

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  Logi_Bruce

  • January 29, 2019 17:53

  Hi Ameed and felipeterra,

   

  I am sorry to hear that your Jaybird Freedom won't turn on or charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

   

  - Computers are the best and safest method, as is anything 1 AMP or less.

  - Try a different power source/charger

  - Car chargers produce a much greater power supply and should be avoided.

  - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

  - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

  - Avoid charging your headphones after exposure to sweat.

  - Make sure charging port/cradle is clear of any debris.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  felipeterra

  • January 29, 2019 18:04

  Hello Bruce, I have tried to follow the steps you have taken and my Jaybird Freedom 2 continues with the LED, without simply turning it on. I emailed you with an invoice for the product and purchase information, what can I do?

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  Ameed

  • January 29, 2019 23:46

  Hello Bruce,

  I've tried all of your steps and the LED on the earbuds is not lighting up at all. No charge and no turn on.

   

  What are the next steps?

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  felipeterra

  • January 30, 2019 10:42

  Here too. Led on the earbuds not lighting up.It's very disappointing, my first Jaybird and it happens.

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  AndyYoon8443

  • January 31, 2019 22:35

  I've been having the same problem with my X3's for almost a year now.

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  YY Y

  • August 29, 2019 13:58

  Same here what can we do?

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  Lim David

  • December 10, 2019 04:02

  I have the same problem, The earphones can't charge anymore, and I only started using them about 4 months ago on a weekly basis. I find it rather disappointing that a product that costs this much can't even function for more than a year.
  
  This is my 2nd pair of Jaybirds, my first pair (which is an older model) lasted for more than 3 years.

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