why do my Jaybird freedom earphones not fit my ears properly at all they fall out. I bought them for running and cardio and they do not stay in my ear. Can I purchase a different fit or earphone?


1 comment

  • Bruce

    Hello bridg,


    I am sorry to hear that your Jaybird Freedom 2 won't stay on your ears. This is not the quality we're expecting from our product.


    For future reference, you can try these suggestions for secure fit:


    1. Try without the charger/clip

    2. Test over-ear/under-ear fit

    3. Test all combinations of eartips and wings, including different sizes in each ear

    4. You may view the instructional video on this link:




    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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