I purchased Jaybird Freedom 2s 6 months ago. For some reason they no longer charge. I plugged them into the clip and while the clip is lit green, there is no longer a light on the headphones. What can i do to fix them?



  • Logi_Bruce

    Hi cameron.wells,


    I am sorry to hear that your Jaybird Freedom 2 no longer charges. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • cameron.wells

    Hi, none of those methods work -- as stated earlier, the buds do not charge. How easily are these headphones replaced? I don't need to know how to get the most out of my battery... i just need the battery to work and it does not.


    How do i seek a replacement?

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  • productiveee

    I too am having the same issues. It is now my second pair also. My first pair did the same. Is there away we can get a exchange for these issues?



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  • Tee724

    Try disconnecting the battery from the volume control and reconnecting.   Had the same issue and that worked. ?

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