I purchased Jaybird Freedom 2s 6 months ago. For some reason they no longer charge. I plugged them into the clip and while the clip is lit green, there is no longer a light on the headphones. What can i do to fix them?
My Jaybirds don't work during calls nor during phone ringing.
When someone calls me I just hear static, and when I answer I can't be heard.
I was advised to check if the buds are selected for Call Audio in the Phone Settings and they are.
It happens with my current OnePlus 5T, with a Nexus 6P and an iPad Pro 12.9 (2nd generation). Factory reset and firmware update didn't solve the problem.
Does anyone know how to fix it? Thanks in advance
-
Hi cameron.wells,
I am sorry to hear that your Jaybird Freedom 2 no longer charges. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:
- Computers are the best and safest method, as is anything 1 AMP or less.
- Try a different power source/charger
- Car chargers produce a much greater power supply and should be avoided.
- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
Please sign in to leave a comment.
Comments
4 comments