I purchased Jaybird Freedom 2s 6 months ago. For some reason they no longer charge. I plugged them into the clip and while the clip is lit green, there is no longer a light on the headphones. What can i do to fix them?

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cameron.wells

• January 02, 2019 23:05

My Jaybirds don't work during calls nor during phone ringing.

When someone calls me I just hear static, and when I answer I can't be heard.

I was advised to check if the buds are selected for Call Audio in the Phone Settings and they are.

 

It happens with my current OnePlus 5T, with a Nexus 6P and an iPad Pro 12.9 (2nd generation). Factory reset and firmware update didn't solve the problem.

 

Does anyone know how to fix it? Thanks in advance

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  Bruce

  • January 07, 2019 19:44

  Hi cameron.wells,

   

  I am sorry to hear that your Jaybird Freedom 2 no longer charges. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

   

  - Computers are the best and safest method, as is anything 1 AMP or less.

  - Try a different power source/charger

  - Car chargers produce a much greater power supply and should be avoided.

  - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

  - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

  - Avoid charging your headphones after exposure to sweat.

  - Make sure charging port/cradle is clear of any debris.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  cameron.wells

  • January 08, 2019 05:41

  Hi, none of those methods work -- as stated earlier, the buds do not charge. How easily are these headphones replaced? I don't need to know how to get the most out of my battery... i just need the battery to work and it does not.

   

  How do i seek a replacement?

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  productiveee

  • January 08, 2019 15:05

  I too am having the same issues. It is now my second pair also. My first pair did the same. Is there away we can get a exchange for these issues?

   

  ?

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  Tee724

  • January 08, 2019 23:05

  Try disconnecting the battery from the volume control and reconnecting.   Had the same issue and that worked. ?

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