Repair

Comments

6 comments

  • Logi_Bruce

    Hi Ziomaury,

     

    I am sorry to hear that your Jaybird Freedom's left side stopped working. This is not the quality we're expecting from our product.

     

    Here is a list of steps for the Factory Reset:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Ziomaury
    Hi BRUCE Thanks for the reply. Just did what you said ... and had done another dorm of reset from your colleague’s previous email. It is NOT a reset issue it is a wiring fault inside. I really love your earphones and don’t want to switch brands. Pls ask your supervisor and see if you can organise a replacement. I am cooperative and will do what is needed. I suspect it will take 2-3 weeks at least before I get them shipped to Australia? I use you product 2-3 hours a day. I am happy to wait it you are happy to send me a replacement. Pls advise. Much appreciated. Maurizio Carbone Team Captain KickaFootball - 0404 689015
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  • Logi_Bruce

    Hello Ziomaury,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Ziomaury
    Hello, We seem to be going around in circles (see notes and emails sent to me already in the last two weeks!). I believe the unit is not within the one year guarantee. That said, as mentioned in my previous emails, I don’t have ways to check as I believe I don’t have a receipt as the faulty unit was sent to me as a replacement for another faulty unit (different fault). I remember following the replacement process (cutting the wire, photographing it, emailing the customer service office, etc). I am writing in good faith and hope you can replace my faulty item. I used your products every day and have not been able to use my Freedom 2 unit for over a month now, mainly due to the lengthy “resolution process” I look forward to hearing from you. Ciao, Maurizio Carbone Team captain m. + 61 404 689 015 e. maurizio@kickafootball.net o. Valetta Street, Malvern, Victoria, 3144 w. www.kickafootball.net
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  • Ziomaury
    Hi, Please consider my comments below. Please let me know if you can organise a replacement unit or someone to repair my unit in Melbourne Australia. I believe it is probably an easy fix (wiring). I look forward to hearing from you. Ciao, Maurizio Carbone Team captain m. + 61 404 689 015 e. maurizio@kickafootball.net o. Valetta Street, Malvern, Victoria, 3144 w. www.kickafootball.net
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