I have left my jaybird freedom 2’s to charge overnight many times and now it does not charge and only works when i connect it to the charging port and use it.

Comments

5 comments

  • Bruce

    Hello TacoHse,

     

    I am sorry to hear that your Jaybird Freedom 2 do not charge I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • TacoHse

    I tried it and my jaybird freedom 2’s still do not charge and is unable to use unless i charge it while using. Before this happened my jaybird freedom 2’s charged to full but after i used it to about 70% and turned it off, when i turned it on the battery drained itself, and now it has come to the point I can’t even charge it.

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  • TacoHse

    Could there be a problem in the headphones battery?

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  • TacoHse

    And even when i do charge and use it, when i go onto the jaybird app it says that it’s on 0% battey no matter how long i charge it

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  • Bruce

    Hello TacoHse,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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