Freedom 2 mic not working when recieving calls

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5 comments

  • Logi_Bruce

    Hello Bcrowley,

     

    I am sorry to hear that your Jaybird Freedom 2's mic do not work. This is not the behavior or performance that we expect from our product.

     

    I sent you an email and I will provide you details on how we will proceed.

     

    Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Bcrowley

    I have read your email and this really cannot be a reasonable response or remedy suggestion. Let put this in simpler terms. THEY DO NOT WORK. Anyone I speak with absolutely cannot hear me regardless of where it is clipped to my shirt, where I'm at, what the background noise is or even if I'm screaming into the mic. The mic purely does not work during phone calls. I can hear the caller but the caller cannot hear me. I would like a reasonable suggestion as to how to remedy this problem considering they are only 6 months old.? I look forward to speaking with you about a real and reasonable solution to this problem, thank you.

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  • Logi_Bruce

    Hello Bcrowley,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Bcrowley

    I would like to say thank you to the jaybird staff for working with me to correct my problem. After some continuing communication, the jaybird support team is sending me a replacement set of earbuds. Your customer service has been prompt, courteous and great to work with. This experience has reinforced my commitment to the jaybird brand. Thank you!

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  • Chorch

    Hey I’m having the same problem. The mic is not working on calls. They do work for recording messages, but on calls, whether receiving a call or calling somebody, nobody can hear me. I can hear the other person but the mic seems to be inactive. My freedom2 headphones are brand new so this is pretty disappointing. I’m using an iPhone X. Is replacing the headphones the only solution?

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