My Jaybird FREEDOM 2 headphones won’t charge

Comments

13 comments

  • Bruce

    Hello JCKW,

     

    Thank you for joining the community. Let me help improve your experience.

     

    I am sorry to hear that your Jaybird Freedom 2 does not charge. This is not the quality we're expecting from our product.

     

    Please expect an email from us and provide you details on how we will proceed.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink
  • JCKW
    Thanks Bruce. I’m in Hong Kong. I brought this headphones in November 2017. The headphones was not charged occasionally. Sometimes, it works after a 10 ~ 20 attempts by taking the charge clip off and put it on again. Sometimes, it simply doesn’t work no matter how hard I tried for all the day.
    0
    Comment actions Permalink
  • JCKW
    With the charge clip and USB cable plugged
    0
    Comment actions Permalink
  • JCKW
    Dear Jaybird Bruce Further to your email last week,I have provided the information requested. Nevertheless, I had not heard from you since then. Is it ok? I sent you also a footage showing the problem by email. Did you receive it? For some reason, I was failed to upload here. An error was occurred. Should I upload the footage on YouTube and post a link here? Let me know if I might help.
    0
    Comment actions Permalink
  • JCKW

    Here is the link of the footage showing the problem.

     

    https://youtu.be/FozjxbgCYyE

     

    Regards

    Jason 

     

    0
    Comment actions Permalink
  • JCKW

    The problem was ultimately resolved. It was a good customer experience. Thanks, Jaybird Support Teams !

    0
    Comment actions Permalink
  • Aloy
    Hi may i know what you did to solve the issue? I just bought mine and it seems to have the same issue as yours PLEASE HELP!!
    0
    Comment actions Permalink
  • mclarissah

    i have the same problem. please help 😭

    0
    Comment actions Permalink
  • Bruce

    Hello Aloy and mclarissah,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink
  • Muhammad3825

    same problem as JCK after only 2 mths of light use. emailed, got a reply and followed all the directions and yet obviously didnt work. tried to get the buds changed but i threw away the receipt and was rejected. apparently i need some authorisation from jaybirds themselves! i dont care if the lights are switched on or not i just want them to work! so disappointed? because i loved the fit and the sound of my freedom twos.

    0
    Comment actions Permalink
  • Bruce

    Hello Muhammad3825,

     

    Sorry to hear that you're experiencing the same issue. I sent an email regarding your concern and how we will be proceeding.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink
  • vanos8888

    Hi may i know what you did to solve the issue? my mine have the same issue as yours PLEASE HELP!!

    0
    Comment actions Permalink
  • vanos8888

    Hi, I really need help here according to my Jaybird Freedom , sometimes it works and sometimes it didn't work at all, please give solution, thanks

    0
    Comment actions Permalink

Please sign in to leave a comment.