My charging clip won’t charge my freedom 2
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Hello Kjwalsh98,
I am sorry to hear that your Jaybird Freedom 2's charging clip will not charge the Jaybird Freedom 2. Let me create a ticket here to further assist you.
Also, I included some tips that you can help prevent this issue from occuring.
• Computers are the best and safest method, as is anything 1 AMP or less.
• Car chargers produce a much greater power supply and should be avoided.
• Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
• To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
• Avoid charging your headphones after exposure to sweat.
• Make sure charging port/cradle is clear of any debris.
Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello. I’m having exactly the same issue. The clip is fully charged (as I lee seeing the green led every time I plug them) but the headphones aren’t receiving any charge. The still say ‘charge me’ when I turn them on and the led light is turnt off whenever I connect them. I only had them for 3 months, I don’t understand why this happened.
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Hi ElenaMF92,
Thank you for reaching out. I sent you an email as well.
Feel free to reach out back to us by replying to your ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello ElenaMF92,
Yes thank you. You can continue to reply to the email.
Feel free to reach out back to us by replying to your ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hi DannyMz,
Thank you for reporting this issue. I sent you an email as well.
Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello eyvindls, N1ck, Kfrase, titusvonk, Caitlyn and Fatfenderboy,
I have sent all of you an email with regard to this concern as well.
Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hi Lakkerz, Mruz, Sang337 and fifi99,
I sent you all an email as well with regard to this concern and how we will be proceeding.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hi @Bruce Jason Balaoro?
could you please advise how many letters and numbers is in the serial number ? It’s rather hard to read on the cord.
also I do not have a sales receipt of the earphones , however I do have my bank statement saying when and where I bought them. Is this ok?
thankyou
lakshmi
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Hi Lakkerz,
I sent you another email regarding this case.
Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello!
Just to inform that my issue was solved. I just received the replacement, I was shocked when I realized I had received a full replacement of the whole headphones, as I was only expecting the charging clip.
I'm amazed by the good service Jaybird has. I really hope you can solve this charging issue soon.
Thank you very much for your good attention! I'm a truly satisfied client.
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Hello ElenaMF92,
Thank you for replying and updating this post.
I am glad we were able to help you on this one.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello Russs,
Thank you for reporting this problem. Let me send you an email.
Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello Tissawd,
Please check your inbox, I have sent you an email.
Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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