My charging clip won’t charge my freedom 2

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Kjwalsh98

• March 31, 2018 06:13

The clip charges when it’s plugged into a wall. When I clip it onto the freedom 2, it only charges the clip. The led light comes on on the side of the clip, but the light doesn’t come on on the freedoms. I thought maybe the light died inside the earphones, but I tried them out later on in the day and it was still dead.

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  Logi_Bruce

  • April 04, 2018 19:51

  Hello Kjwalsh98,

   

  I am sorry to hear that your Jaybird Freedom 2's charging clip will not charge the Jaybird Freedom 2. Let me create a ticket here to further assist you.

   

  Also, I included some tips that you can help prevent this issue from occuring.

   

  • Computers are the best and safest method, as is anything 1 AMP or less.

  • Car chargers produce a much greater power supply and should be avoided.

  • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

  • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

  • Avoid charging your headphones after exposure to sweat.

  • Make sure charging port/cradle is clear of any debris.

   

  Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  ElenaMF92

  • August 29, 2018 13:51

  Hello. I’m having exactly the same issue. The clip is fully charged (as I lee seeing the green led every time I plug them) but the headphones aren’t receiving any charge. The still say ‘charge me’ when I turn them on and the led light is turnt off whenever I connect them. I only had them for 3 months, I don’t understand why this happened.

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  Logi_Bruce

  • August 29, 2018 19:30

  Hi ElenaMF92,

   

  Thank you for reaching out. I sent you an email as well.

   

  Feel free to reach out back to us by replying to your ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  ElenaMF92

  • August 30, 2018 17:10

  Thank you! Just to confirm I received the email and already answered.

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  Logi_Bruce

  • August 30, 2018 19:08

  Hello ElenaMF92,

   

  Yes thank you. You can continue to reply to the email.

   

  Feel free to reach out back to us by replying to your ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  DannyMz

  • September 08, 2018 20:39

  I'm having the same issue. Except mine will not even charge anymore.?

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  Logi_Bruce

  • September 10, 2018 18:52

  Hi DannyMz,

   

  Thank you for reporting this issue. I sent you an email as well.

   

  Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  eyvindls

  • September 11, 2018 05:13

  Hi

  I’m having the exact same issue as mentioned above...:(

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  N1ck

  • September 11, 2018 11:57

  I am aswell. ?

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  Kfrase

  • September 15, 2018 19:11

  Hi, I’m having the same problem. Please can you send me the email? Thanks

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  titusvonk

  • September 16, 2018 13:15

  i have the same problem, my clip is fully charge but if i dont have the clip in my pc my freedoms wont charge... charged them in pmy pc for 95% of the time.

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  Caitlyn

  • September 17, 2018 01:17

  I am also having this issue and sent an email to customer support but have not received a response. This is very disappointing for me because I have really loved my jaybird freedoms and had no issues until they suddenly stopped working.

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  Fatfenderboy

  • September 17, 2018 02:54

  I am also having the same problem New out of the box. I just bought my pair last night.

   

  Rob

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  Logi_Bruce

  • September 17, 2018 17:58

  Hello eyvindls, N1ck, Kfrase, titusvonk, Caitlyn and Fatfenderboy,

   

  I have sent all of you an email with regard to this concern as well.

   

  Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  titusvonk

  • September 17, 2018 20:17

  I think it was just my clip giving a green light while having 0%, weird but sure... Thnx for the help tho

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  Lakkerz

  • September 18, 2018 10:31

  Hi

  my earphones have the same issue. Not charging on the clip, very frustrating. Could I please have some customer service regarding this

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  Mruz

  • September 18, 2018 13:27

  I am having the same problem. The earphones won't charge. The red light comes on when attached to the clip. They will work when attached to the clip, but will not work when the clip is removed. Even when attached to the clip they say "charge me"

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  Sang337

  • September 18, 2018 16:15

  Having the same issue as well. The charging clips is fully charged but it won't charge the actual freedom 2. There's red light on Freedom 2 but there's slight blink every few seconds. There must be some connection issue with Freedom 2. Hope the issue gets resolved soon. Thanks,

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  Fifi99

  • September 19, 2018 08:46

  Hi, I'm also having the same issue and would like a response! Thanks

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  Logi_Bruce

  • September 19, 2018 15:58

  Hi Lakkerz, Mruz, Sang337 and fifi99,

   

  I sent you all an email as well with regard to this concern and how we will be proceeding.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  Lakkerz

  • September 19, 2018 16:11

  Hi @Bruce Jason Balaoro? 

  could you please advise how many letters and numbers is in the serial number ? It’s rather hard to read on the cord.

  also I do not have a sales receipt of the earphones , however I do have my bank statement saying when and where I bought them. Is this ok?

   

  thankyou

  lakshmi

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  Logi_Bruce

  • September 21, 2018 18:35

  Hi Lakkerz,

   

  I sent you another email regarding this case.

   

  Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  Russs

  • September 24, 2018 00:56

  Same problem for me I'm afraid :(?

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  ElenaMF92

  • September 24, 2018 14:25

  Hello!

  Just to inform that my issue was solved. I just received the replacement, I was shocked when I realized I had received a full replacement of the whole headphones, as I was only expecting the charging clip.

  I'm amazed by the good service Jaybird has. I really hope you can solve this charging issue soon.

  Thank you very much for your good attention! I'm a truly satisfied client.

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  Logi_Bruce

  • September 25, 2018 19:15

  Hello ElenaMF92,

   

  Thank you for replying and updating this post.

   

  I am glad we were able to help you on this one. 

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  Logi_Bruce

  • September 25, 2018 19:16

  Hello Russs,

    

  Thank you for reporting this problem. Let me send you an email.

   

  Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  Tissawd

  • September 28, 2018 01:20

  I am having this exact same issue! ?

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  Logi_Bruce

  • September 30, 2018 07:20

  Hello Tissawd,

   

  Please check your inbox, I have sent you an email.

   

  Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion 

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  Wardog

  • September 30, 2018 17:02

  I am having the same trouble. Mine have not sucrssfully charged since purchase.

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  mclarissah

  • October 02, 2018 16:40

  i have the same problem 😭 please help me

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