When trying to connect to a Matrix treadmill at my gym via bluetooth, the headphones show up as a heart rate monitor. Do I need to do something to make them appear as a headset/speaker? No sound comes out when connectwed as a heart rate monitor.

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  • respa

    Hi Lorena23,

     

    Thank you for posting here in support community. I am sorry to hear that your Jaybird Freedom 2 is acting like a hear rate monitor not a headset/speaker. I'll be glad to help you out with your concern.

     

    Please try to perform a factory reset that can help to resolve the issue.

     

    - factory reset

     

    1. Turn headphones off.

    2. Put headphones into Pairing mode by holding the middle button for 6-8 seconds until it says "Searching for your Music Device" and the headphones to flash red and green.

    3. Once in Pairing Mode, push the middle button twice and wait for the lights to flash red and turn off. 

    4. Delete or "Forget" the headset profile from the Bluetooth list of the mobile device. 

    5. Put headphones back into pairing mode and connect them to your device. 

    6. Test the headset afterwards.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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