Can’t talk on skype win 7

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  • respa

    Hi JDFROMTX,

     

    Thank you for posting here in support community. I am happy that you purchased one of our new product and for being a Jaybird fan. I am sorry to hear that the mic of the Jaybird Freedom 2 is not working when you are using Skype. Please make sure that the mic feature of Skype is enabled.

     

    Here are some troubleshooting steps that I recommend to help you out with your concern. 

     

    Factory reset

     

    1. Turn headphones off.

    2. Put headphones into Pairing mode by holding the middle button for 6-8 seconds until it says "Searching for your Music Device" and the headphones to flash red and green.

    3. Once in Pairing Mode, push the middle button twice and wait for the lights to flash red and turn off. 

    4. Delete or "Forget" the headset profile from the Bluetooth list of the mobile device. 

    5. Put headphones back into pairing mode and connect them to your device. 

    6. Test the headset afterwards. 

     

    If the troubleshooting steps above does not resolve the issue. I highly suggest to contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://www.jaybirdsport.com/en-us/support.html

     

    Feel free to post back in the event that you need further assistance.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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