Microphone doesn't work after upgrading the iOS11

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  • respa

    Hi Arisa.lli,

     

    Thank you for posting here in support community. I am sorry to hear that the microphone of your Jaybird Freedom 2 stopped working after upgrading the Operation system of your iOS to iOS 11. This behavior is unexpected and I'll make sure to help you with it.

     

    Here are some tips we strongly recommend that can help with your concern

     

    - Perform a factory reset

     

    1. Turn headphones off.

    2. Put headphones into Pairing mode by holding the middle button for 6-8 seconds until it says "Searching for your Music Device" and the headphones to flash red and green.

    3. Once in Pairing Mode, push the middle button twice and wait for the lights to flash red and turn off. 

    4. Delete or "Forget" the headset profile from the Bluetooth list of the mobile device. 

    5. Put headphones back into pairing mode and connect them to your device. 

    6. Test the headset afterwards.

     

    If this troubleshooting steps does not resolved the issue. I highly suggest to contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://jaybirdsport.com/en-us/support.html#contact.5550592

     

    Feel free to post back in the event that you need further assistance.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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