Why does the sound change when I’m connected to app versus when I’m not?


1 comment

  • respa

    Hi vslacks,


    Thank you for posting here in support community. I am sorry to hear that you are having a issue with the Jaybird headset. Please try to perform a factory reset that can resolve your issue.


    - Perform a factory reset


    1. Turn headphones off.

    2. Put headphones into Pairing mode by holding the middle button for 6-8 seconds until it says "Searching for your Music Device" and the headphones to flash red and green.

    3. Once in Pairing Mode, push the middle button twice and wait for the lights to flash red and turn off.

    4. Delete or "Forget" the headset profile from the Bluetooth list of the mobile device.

    5. Put headphones back into pairing mode and connect them to your device.

    6. Test the headset afterwards.


    Feel free to post back in the event that you need further assistance.


    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html


    Best Regards,


    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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