X3 Headphones will not connect to MySound app after pairing with iPhone 7+

Comments

7 comments

  • bbrac

    @Nick Skog  1. Make sure your X3’S have been paired to your listening device. This needs to be done through your devices Bluetooth Settings.

    2. Make sure your X3’s are turned on.

    3. Open the MySound app and 'scanning' will appear at the bottom of the screen. If 'No headphones connected' is displayed, please wait and MySound will search again after about 10 seconds.

    4. It may take 2-3 'scanning' cycles (30 seconds) for your X3’s to connect to the MySound app.

    5. Once connected the battery icon and headphone name will appear at the bottom of the app.

    6. So we can improve this experience for you, the developers would like to know what OS you are on and if you have any other Jaybird products in the same room as you?

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  • clicksncams
    @Beau Brace i have no other Jaybird devices and it is on iOS 10. These troubleshooting steps didn't solve the issue. Any further Steps would be appreciated. Thanks
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  • bbrac

    @Nick Skog Try this hard reset to see if that helps. 

     

    To reset your X3 buds to their original factory settings, put your buds in pairing mode by turning the buds off then push and hold the center button for more than 4 seconds until you see alternating red/green LED. 

    While the LEDs are flashing red/green double tap the center button. Upon successful party reset, the LED turns orange and your buds turn off. 

    NOTE: Once your buds have been reset and you power on they will automatically go into paring mode. Select “Forget” or “Remove”  X3 from your device’s bluetooth menu and pair again.

     

    Then to pair: 

      Put X3’s in pairing mode - To put X3’s in pairing, from an off state, press and hold the centre button for 4 seconds or until you hear ‘Searching for your music device’ after ‘Power On’. X3’s will also go directly into pairing mode when turned on for the first time. This is called Discovery mode. Now you can find and connect to the headset from your Devices BT lists.

     

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  • Tony001
    As mentioned above my X3's were working perfectly for a month plus. Then decided to use the app. Had same problem as the above, tried the reset, good bye X3's. Now they will occassionally connect to my iphone, and when they do they also connect to the app. But now constant noise on one side. Sometimes I get the power on message, but not the power off. Tried the press 8 times and hold for 5 secs on each button. If it is any help, as soon as the power on is pressed I hear crackling on one side constantly. Music plays on both but muted slightly on the bad side. Is there a way to download and install fresh firmware. Any assistance would be appreciated, these X3's have made my training far easier without the cables, great product until the problems.
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  • bbrac

    @Tony Nunn I am sorry to hear that, please send an email, chat or call into the link below and we can help you with getting a replacement. 

     

    http://www.jaybirdsport.com/support/

     

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  • bbrac

    @Tony Nunn Sorry I had to delete your post, I did not want your information out for everyone to see. Just fallow that link that I sent in my last post and we can help you further. 

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  • GA2302

    I had the same issue connecting app with my newly arrived X3 even though BT connection was fine. Then I restarted my Iphone 6 and it got connected instantly with my app.

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