My Jaybird X3 won’t hold a charge?



  • Bruce

    Hi Darren Weagly,

    I am sorry to hear that your Jaybird X3 won't hold a charge. This is not the behavior and performance expected from the product.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Try a different power source/charger
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • Florance Ting

    I’m also having the same exact problem and I also got these from Best Buy last than a year ago. I followed your suggestions and it still isn’t holding a charge. Really disappointed.

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  • Marcus Evans

    I am in this same boat. All of a sudden my X3s just won't hold a charge for more than a short time. I have attempted all the steps listed above but they are progressively getting worse. What is the warranty options on these, or can they be refurbished?

    Thank you

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